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Complaints

Complaints

Goods subject to complaint:

  • Goods with latent defect resulting from the producer's fault
  • Inconsistency of received product with the order
  • Damage during shipment (a complaint will be admitted only with the damage protocol approved by the carrier)

Defective goods should be sent to us along with the complaint form that can be downloaded here. Defective part must be sent postal parcel to the following address: CARSPOL, Jana Pawła II 30b, 05-091 Zabki, Polska. We do not accept any parcels sent to us with cash on delivery. After receiving your complaint in our Service, we have 14 days to consider your complaint (in case of complaints outside Poland, this period may be longer). In case of a rightful complaint, Customer may request to bring the product to the proper condition by free of charge repair in accordance with the contract or replace the product with a new one, if the repair or replacement is impossible (due to the stockout). In such situation our shop will return the equivalent of the purchase price.

Link

In case of an invalid complaint or product is outside the warranty period, Customer covers the cost of repair and return shipment.

Return of purchased goods

Each Customer may resign from a product bought at GLOBALPARTS24 online store without giving a reason provided that they withdraw from an agreement within 10 calendar days from the day of receiving the ordered goods.

The withdrawal period expires within 10 calendar days from the day of receipt of the ordered goods in other words from the day when the ordered goods are physically possessed.

Results of reimbursement

The result of withdrawal from a sales agreement is the necessity for return of the purchased goods no later than 14 days from the date of reporting the withdrawal. Our store will refund your money without further delay and no later than 7 days from the date of receiving goods from you.

Notification of return

In order to exercise the right of return (withdrawal) you need to:

  1. Fulfill the claim, along with the account number to which we will refund money, and add it to the returned goods (download the claim).
  2. Complete the returned goods.
  3. Add to the parcel the proof of purchase (receipt/ invoice).
  4. Add to the parcel the claim of withdrawal from a sales agreement or at least your contact details (for faster identification of your shipment/ order).
  5. Pack the parcel safely.
  6. Send the parcel immediately, at your own expense, to the following address: CARSPOL, ul. Jana Pawła II 30b, 05-091 Zabki, Polska

Conditions of accepting return

We accept the return providing that:

  • the product does not have any obvious signs of use and it is not damaged in any way,
  • the product has not been copied
  • the product will be complete
  • the product will be accompanied by the proof of purchase
  • Customer returns the product no longer than 14 calendar days from the date of  reporting the withdrawal
  • the return shipment will be sent to us at the Customer's expense and it will not be sent with cash on delivery (in such cases the parcel will not be accepted by our company)

Refund

We reimburse money to the bank account from which the payment was made within 7 business days from the date we receive the returned goods. In case the payment was made with the credit card, we will refund money to the same credit card.

 

In case of returns and complaints, please contact us via email at globalparts24@vp.pl

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